Unlocking Business Value with RPA

With onset of digitisation across the globe, businesses are now undergoing Digital Transformation with automated business processes to achieve Business Outcomes. RPA is playing a key role in cost reduction, process efficacy, and increased workforce productivity with enhanced employee experience, reduced manual touchpoints, improved governance & compliance culminating into an enhanced customer experience.

Robotic Process Automation (RPA) has been gaining importance in recent times as RPA software revenue grew 63.1% in 2018 to $846 million, according to Gartner. It is expected that RPA software revenue will reach $1.3 billion in 2019.

A number of industries like banking, insurance, telecom and utilities have adopted RPA and realised a host of benefits. These organisations traditionally have many legacy and siloed systems and have chosen RPA solutions to drive operational efficiencies and reduce costs.

Through this white paper we explore how Communications Service Providers (CSPs) can realise long term business benefits by deploying RPA in their operational departments.