Recent Entries

• Time for Telcos to Reset

  by Rick Kapani February 3
  With a holistic view of where they can add value, operators will be better placed to innovate   In most telcos, being a CIO can be a frustrating experience. That’s because almost three quarters of the resources at their disposal generally need to be devoted to simply running the day-to-...

• Getting Much Closer to Customers

  by Rick Kapani August 27, 2020
  Using specialist software to provide a richer and more intimate customer experience   There is an app for that. It may be a cliché, but it’s true. In fact, there is a smartphone app for almost anything and everything. There are now more 2.5 million apps available for Android a...

• Supercharging Software Deployments

  by Rick Kapani August 10, 2020
  How to slash the time it takes to set up a disruptive business   Start-ups are supposed to move quickly. But sometimes they can’t get out the blocks. One big obstacle they face is deploying the right software, particularly, when they are trying to be a disruptor.  For a new play...

• The New Digital Marketplace

  by Rick Kapani October 2, 2019
  The New Digital marketplace reflects the truth of “Evolve or die”. Customers expect more and smart systems are the way to deliver. E-commerce was your grandfather's front-end.  I know that sounds like a bold statement but the world has moved on because E-commerce today doesn't...

• Putting Customer Experience at the heart of operating models

  by Rick Kapani July 22, 2019
  Customer service is a people thing. It’s about how consumers, the people who buy things interact with the people at companies. Making that relationship work means those who are customer facing need the right tools to provide the highest quality of customer service.   The Apptium philoso...