Is Facebook really that important?
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Has Facebook become such a critical and integral part of so many lives that it should be taken out of the control of the private and corporate worlds and become ‘nationalized’? That’s the view of one eminent academic who feels it is behaving badly as a company, has lost the trust o...
Dumping the Dudders (Big Data's Big Benefit)
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Everybody seems to be talking up ‘Big Data’ and real-time analytics to improve the customer experience but no one is selling an even bigger benefit – dumping the customers you don’t want (the dudders)! Yes, you heard right. As a CSP, not only will you be able to see wh...
Censorship stifling NBN takeup
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The rollout of national broadband networks for the early-adopter countries is uncovering some very interesting challenges. That least expected is the slow take-up of subscribers to the blindingly fast fiber networks. Is it because the technology is scary, the cost too high or consumers are happy ...
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Mobile operators in The Netherlands must be wondering what hit them. The Dutch parliament, acting with speed and ferocity rarely seen, has introduced net neutrality legislation that will have far-reaching effects on the viability, future profitability and even survival, of companies such as KPN, ...
Apple violating my privacy? What bloody privacy?
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Apple featured big in this week’s headlines. Firstly for its seemingly endless sales and profit performances and secondly for its ‘evil’ activities recording every iPhone’s location history in hidden file. Or course, the amount of evil actually being perpetrated depends on wh...
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Facebook is hot, but I'm going cold on it. Maybe it’s an age thing, but the buzz has waned to the point of disinterest. News that almost half the UK population now uses Facebook, 30 million, is mind-boggling. What is even more daunting is that more than half of them use Facebook da...
Free trade, globalization and flying pigs
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I am not a great fan of over-regulation. After many years of deregulation in almost every national telecommunications market of the world it seems that governments believe we still need to be told what to do, constantly, almost like naughty school children. Regulation is one thing, but when gover...
I would not pay to watch this Star Wars Trilogy!
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Reminiscent of the Star Wars trilogy is the latest news regarding mobile phone operators banding together to fight off threats to their empires. Following the disastrous attempt at a common m-payments platform (Simpay) and continuing anticipation of the yet to be seen Wholesale Applications Communit...
Is the Microsoft ship really sinking?
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April 2010 and the news from Microsoft was the unveiling of a pair of handsets sourced from Sharp known as the Kin One and Kin Two. The devices were being marketed as Windows Phones, and while they're ultimately based on most of the same underpinnings of Windows Phone 7, they were supposed ...
Mobile phones on planes - why?
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Air travel just got a whole lot worse! Telecom NZ XT customers were told today that they now have access to in-flight mobile services en-route to selected international destinations around the world. That includes making and receiving calls, SMS and email access. I really hate flying, but at leas...
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If you have been following my blogs over the last two years you will notice a recurring theme highlighting the massive damage to CSPs and the industry as a whole from news articles on ‘Bill Shock’. The latest one really does ‘take the cake’ in terms of stupidity and lack of the most basic co...
RA survey results 'disturbing'
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It’s been a while since we have seen good, quantitative survey results on the state of revenue assurance within telecommunications service providers worldwide, but KPMG has just released findings in their latest publication - ‘Revenue Assurance in Telecommunications - Progressing or Preserving’,...
Patently predictable response to iPad success
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Let me admit up front that I am a confessed Appleholic. I have three Macs in my house, three iPhones and one Apple Airport Extreme. I wouldn’t call myself a an Apple evangelist but I like all the products I have bought from Apple over the years, especially the software. I don’t have Windows ru...
