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Featured Blogs

  • Keith Brody

    What nobody wants to admit about Social Media Marketing

    2,709 views - Posted May 15, 2012 by Keith Brody Director - 5thPosition Ltd.

      There is a lot of talk, some of it sensible and much of it not, about social media marketing. Predictably, there’s no shortage of “How To” literature starting to accumulate. This comes mainly in the form of free factsheets/datasheets/tip sheets (delete as applicab...

  • Rob Smith

    How CSPs can drive opportunities in the Cloud

    3,472 views - Posted May 3, 2012 by Rob Smith Director, Product Marketing - MDS

    Thankfully, we’re seeing the end of the era when the use of the term ‘cloud’ was basically the wrong terminology for provision of a network server. We’re now witnessing the genuine concept of a business or consumer’s own cloud and the term is applicable in its true s...

  • Chun-ling Woon

    Letting Go – Time to Turn Off Vintage Systems

    23,244 views - Posted May 1, 2012 by Chun-ling Woon Chief Strategy Officer - Etiya

    Why do operators feel the need to hold on to old systems and data? These are the same people that will replace a perfectly good TV with a 60” plasma for no other reason than they want to. Every year they get the latest laptop or smart phone and yet they just can’t part with a 10 year old...

  • Colin Orviss

    “C”SP (nowadays an “IEP”) Transformational Operationalization to meet the new world of the Informati

    2,426 views - Posted April 20, 2012 by Colin Orviss Founding Partner - Parhelion Global Communications Advisors

      Before I discuss transformational operationalization, I need to make a couple of statements to let you know where I’m coming from. Firstly, continued reference to a service provider as a CSP does not recognize what’s going on in the digitally connected world that our indust...

  • Mary Whatman

    Extended Eco-System Managed Services - The new world of Partnering for Success for CSPs (and Informa

    2,593 views - Posted April 15, 2012 by Mary Whatman Founder - Parhelion Global Communications Advisor

      In the recent past, CSPs owned the value chain – they “owned” the interface with the customer, defined the services to be extended to their customer, deployed and ran the network and billed the customers for the services they consumed.  In this marketplace, the C...

  • Colin Orviss

    The new (old) business models for Communications Service Providers – WHY are we doing this?

    3,394 views - Posted April 3, 2012 by Colin Orviss Founding Partner - Parhelion Global Communications Advisors

      Traditional communications providers have had a great life for the past 30+ years with the mobile companies, in particular, becoming accustomed to excessive margins and EBITDA’s that many other industries can only dream of. We are all witnessing the inflection point after which S...

  • Rob Smith

    In the Battle to Own the Customer, Service Levels are the Kille

    3,513 views - Posted April 2, 2012 by Rob Smith Director, Product Marketing - MDS

    The mobile industry has seen such significant shifts in recent years that the days when a CSP simply provided the network to make a phone call and send a text message seem a millennium ago. At the time the challenges were arguably no less significant than they are today but looking back now it seem...

  • Tony Kalcina

    Mobile World Congress brings no revenue relief for telcos

    2,261 views - Posted March 23, 2012 by Tony Kalcina Executive Director - Clarity

    This year at Mobile World Congress I noticed a large number of smartphones being launched by vendors such as Nokia, Sony, Samsung and HTC. With the market leader Apple noticeably absent, its rivals were certainly making the most of the opportunity to promote their latest handsets as much as possi...

  • Carol Borghesi

    The Role of Social Media in the Telco Customer Experience

    2,928 views - Posted March 15, 2012 by Carol Borghesi SVP, Customers First Culture - TELUS

    In the telecoms industry, consumers are being offered more choice, products and sophisticated packages as services converge. Customers have a greater number of questions and more complex requirements to be addressed. To maintain happy customers, Telcos need to ensure customer service keeps pace w...

  • David Forman

    Australia’s NBN: A big risk for a big vision

    2,552 views - Posted February 7, 2012 by David Forman General Manager - Information Communication and Technology - CPR Communications

    In a world seemingly universally lamenting the lack of political “Big Visions”, Australia’s National Broadband Network looms large. Big investment, big ambition, big reforms, big – well, just about everything to do with the NBN is big, including the political risks. Th...

  • Chun-ling Woon

    Will 2012 Be Asian Telecom’s Year of the Dragon?

    3,642 views - Posted January 20, 2012 by Chun-ling Woon Chief Strategy Officer - Etiya

    As the world celebrates the Chinese New Year (year 4709 for those keeping track), we transition from the Year of the Rabbit to the Year of the Dragon. As defined by Chinese astrology, those years designated as Rabbits are peaceful and quiet, but the Dragon represents disruption, transformation and c...

  • Oladimeji Ogunseye

    Driving mobile broadband in Africa

    2,058 views - Posted January 14, 2012 by Oladimeji Ogunseye Telecoms/Business Consultant (3G UTRAN and BSS Services) - Huawei Technologies

    The African continent is fast pacing up economically and technologically with the driving train being the telecommunication industry. The possibility of a socio-economic revolution may not be far fetch if the development in mobile technology and ICT industry is further sustained. Mobile techn...

  • Leslie Firlie

    Short end of the Stick

    2,345 views - Posted January 6, 2012 by Leslie Firlie Chief Marketing Officer and Director, Consulting - Trestle Group

    Will 2012 be the year to stick it to consumers for adopting technology?  I was under the impression that consumers were being encouraged to go paperless (for the eco-friendly) and to do more online transactions to save costs and time.  The trend that I am seeing in the last 3 months tel...

  • Guy Maidan

    What SMB Cable Customers Really Want

    4,307 views - Posted December 14, 2011 by Guy Maidan Business Development - Amdocs

    I recently attended the Future of Cable Business Services event, a one-day conference hosted by Light Reading that explored the progress of cable operators in the U.S. business telecom services market – it was informative, and enjoyable. What I found most interesting, perhaps surprising...

  • Chun-ling Woon

    Pondering Frameworx

    18,669 views - Posted December 12, 2011 by Chun-ling Woon Chief Strategy Officer - Etiya

    At the TM Forum Management World Americas event held recently in Florida, there was a concentrated push toward the adoption of TM Forum Frameworx as the global standard for definition and determination of requirements for OSS/BSS.  And it seems that message is getting across as we’ve s...