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Featured Blogs

  • Rob Smith

    BYOD: The opportunity for CSPs

    33,120 views - Posted September 13, 2012 by Rob Smith Director, Product Marketing - MDS

    In a previous post on the rising importance (and opportunity) of SME customers I outlined how Communication Service Providers (CSPs) could generate incremental revenue from the often overlooked SME customer segment. Well, there’s another SME opportunity for CSPs, one that would provide ...

  • Tony Poulos

    Is Facebook really that important?

    3,816 views - Posted August 22, 2012 by Tony Poulos Market Strategist - TM Forum

    Has Facebook become such a critical and integral part of so many lives that it should be taken out of the control of the private and corporate worlds and become ‘nationalized’? That’s the view of one eminent academic who feels it is behaving badly as a company, has lost the trust o...

  • Chun-ling Woon

    Taking M2M to Market

    9,849 views - Posted August 21, 2012 by Chun-ling Woon Chief Strategy Officer - Etiya

    Businesses are finally recognizing that M2M isn’t something they can do alone. Even the largest enterprises with massive IT departments aren’t in a position to pull this off without help and they should stop trying to. The ecosystem required for an M2M solution is well beyond anything th...

  • Rob Smith

    The rising importance (and opportunity) of SME customers

    34,364 views - Posted August 7, 2012 by Rob Smith Director, Product Marketing - MDS

    Beyond the holy grail of landing the big corporate contract, it’s easy to forget about smaller businesses, and just how much of an opportunity they present.  By most figures, the business world is populated by as few as 1% of large corporations, and that the remaining 99% are small to me...

  • Chun-ling Woon

    Note to Utilities - Value Added Services Don’t Sell Themselves

    47,471 views - Posted July 27, 2012 by Chun-ling Woon Chief Strategy Officer - Etiya

    The thought of offering value-added services (VAS) to its captive market of consumers is making utilities absolutely giddy. Instead of forcing consumers to ferret out and individually purchase specific solutions for security, energy management, or home control; utilities are finally joining forces w...

  • Chun-ling Woon

    Dynamic Order Management - It’s Not Just for Service Providers

    18,301 views - Posted July 6, 2012 by Chun-ling Woon Chief Strategy Officer - Etiya

    As enterprises struggle with more connections, employee devices, applications and data they are also struggling with the need to manage all those things. Until recently, enterprise IT had been relatively straight forward. Everyone was issued the same kinds of devices and connected to the same applic...

  • Guy Maidan

    Customize Your Ride to the Finish Line

    3,835 views - Posted July 6, 2012 by Guy Maidan Business Development - Amdocs

    Being an amateur cyclist, I know that customizing communication services and bicycles has much in common. I love taking my bike out, feeling the wind in my hair and enjoying the scenery. But I also enjoy preparing myself and my bikes, particularly customizing a bike to my specifica...

  • Colin Orviss

    The role of Personal Clouds for managing my data in the Customer Empowered Society

    2,559 views - Posted July 3, 2012 by Colin Orviss Founding Partner - Parhelion Global Communications Advisors

    With the advent of the converged everything and the move towards a digitally connected life, there is an increasing need to enable a Communities based Customer interaction model using Customer Empowerment as the operational foundation. From my perspective, Customer Empowerment is a Customer&rsquo...

  • Rob Smith

    Don’t buy (another) billing system to deliver cloud and next ge

    17,860 views - Posted June 22, 2012 by Rob Smith Director, Product Marketing - MDS

    The rapid adoption of Cloud computing and the demand for next generation Telecoms services, such as Unified Communications and Machine-to-Machine (M2M), is driving significant change in the business models of IT and Telecoms providers, with total ownership of the business customer being the ultimate...

  • Nanda Kumar

    ‘Converging’ or ‘Colliding’ Worlds?

    42,233 views - Posted June 22, 2012 by Nanda Kumar CEO - Suntec Business Solutions

    Without doubt, the telco industry’s most over-used and most wrongly used word is ‘convergence.’ Everything has been converging for years now and by its very definition everything should have, by now, converged into one homogeneous blob. It hasn’t happened yet but we are certa...

  • Rui Paiva

    Not so dumb after all!

    5,786 views - Posted June 18, 2012 by Rui Paiva CEO - WeDo Technologies

    It is fascinating to see reports from the UK that Vodafone and Telefónica have announced that they want to jointly operate and manage ‘a single network grid’ in the UK that will run two competing mobile internet and voice networks. It may be the first time the term 'grid' has bee...

  • Tony Poulos

    Dumping the Dudders (Big Data's Big Benefit)

    5,161 views - Posted May 31, 2012 by Tony Poulos Market Strategist - TM Forum

    Everybody seems to be talking up ‘Big Data’ and real-time analytics to improve the customer experience but no one is selling an even bigger benefit – dumping the customers you don’t want (the dudders)! Yes, you heard right. As a CSP, not only will you be able to see wh...

  • Chun-ling Woon

    Access is a fundamental need

    28,446 views - Posted May 22, 2012 by Chun-ling Woon Chief Strategy Officer - Etiya

    In June 2011 the United Nations released a report that counts Internet access as a basic human right. While I might not put Internet access in the same category as water, I would agree with UN Secretary General, Frank La Rue, about the importance of the internet as "an indispensabl...

  • Keith Brody

    What nobody wants to admit about Social Media Marketing

    2,642 views - Posted May 15, 2012 by Keith Brody Director - 5thPosition Ltd.

      There is a lot of talk, some of it sensible and much of it not, about social media marketing. Predictably, there’s no shortage of “How To” literature starting to accumulate. This comes mainly in the form of free factsheets/datasheets/tip sheets (delete as applicab...

  • Rob Smith

    How CSPs can drive opportunities in the Cloud

    3,418 views - Posted May 3, 2012 by Rob Smith Director, Product Marketing - MDS

    Thankfully, we’re seeing the end of the era when the use of the term ‘cloud’ was basically the wrong terminology for provision of a network server. We’re now witnessing the genuine concept of a business or consumer’s own cloud and the term is applicable in its true s...