2,392 views - Posted by Rick Kapani Founder and CEO - Apptium
Customer service is a people thing. It’s about how consumers, the people who buy things interact with the people at companies. Making that relationship work means those who are customer facing need the right tools to provide the highest quality of customer service. The Apptium philoso...
5,129 views - Posted by Mounir Ladki President and CTO - MYCOM OSI
5G; first there was a vision, then there was hype, then there were promises. Finally, it’s here (or at the very least coming soon to a network near you). Even in the UK, a market that was in danger of lagging behind on its 4G launches, we’re seeing EE switch on its 5G services in six UK ...
5,500 views - Posted by Payam Taaghol CEO - MYCOM-OSI
Agile procurement can save billions and accelerate innovation! We have contributed to the most recent TM Forum research report “Time to Kill the RFP?”, looking at how the telecoms industry approaches procurement and how the process can be improved to save time, money and effort for all ...
5,545 views - Posted by Payam Taaghol CEO - MYCOM-OSI
As 5G rollouts begin in earnest, significant questions remain as to how the business model will stack-up for next generation networks. It’s actually a little shocking that despite investing billions in spectrum and billions more in network buildout, this is still even a question. We kno...
5,959 views - Posted by Mounir Ladki President and CTO - MYCOM OSI
A strategic digital transformation and migration of infrastructure to the cloud can cut a CSP’s IT costs by up to 31 percent. This isn’t a number I’ve made up. This is the judgement of 3 UK’s director of IT transformation, speaking at their media and analyst event last w...
6,965 views - Posted by Faisal Ishaq Director of Global Channels and Partners - Sigma Systems
There’s been a lot of buzz about Ericsson’s recent announcement regarding the write-down of their next generation BSS Revenue Manager solution. Lots of analysis, lots of reasoning, but I haven’t seen anything that actually looks at the logic behind what happened. Let’s s...
10,516 views - Posted by Glenn Gibson VP Marketing - Sigma Systems
Well, another Mobile World Congress has come and gone, another badge put to rest reminding me of how many years I’ve been at this game. As grueling as it can be, I’m quite fond of the ritual descent upon Barcelona and the demanding pace and non-stop interaction with all sorts of people (...
7,784 views - Posted by Stephen Krajewski Director Product Marketing - Sigma Systems
Recently, Sigma attended the TM Forum Asia summit in Kuala Lumpur. In addition to interacting with service providers and other players in the region, we — and when I say we, I mean our own Drew Jordan — showcased Sigma’s participation in the NaaS in Action Catalyst projec...
12,086 views - Posted by Stephen Krajewski Director Product Marketing - Sigma Systems
I was lucky enough to attend the Realise 5G event last week in London, a kickoff for the summit in April 2019 to put momentum behind the rollout and adoption of 5G in the United Kingdom. The organizers brought together a lively and opinionated group of people – always a good combinat...
15,644 views - Posted by Andrew Baldock Product Marketing Manager - MYCOM OSI
The annual GSMA Mobile Economy Europe paints a mixed picture for CSPs, with continuing consolidation helping to stabilize the competitive landscape, but saturation in B2C pointing to slow growth in traditional revenue streams. The silver lining however, is a faster than expected adoption of 5G and a...
22,522 views - Posted by Stephen Krajewski Director Product Marketing - Sigma Systems
With no killer app in sight, success depends on driving revenue from a next wave of short-lived consumable products and services. It’s not news that service providers are looking at ways to diversify their offerings and access new sources of revenue to bolster their business performan...
16,894 views - Posted by Deren Akpinar Marketing Director - Etiya
Artificial Intelligence (AI) is not only going to profoundly change that way in which service providers operate their networks and do business, but it is also going to dramatically change the way they interact with their customers. In fact, using AI to enhance interactions with customers is the sing...
16,491 views - Posted by Shashank Venkat Consultant - Cerillion
It is somewhat ironic that Communications Services Providers (CSPs) are struggling with digital transformation, when in reality, their infrastructure is the backbone for other sectors to ramp up their own digital transformation efforts. With change in consumer behaviour prompted by the new breed of ...
16,698 views - Posted by Drew Jordan Solutions Architect, Director - Sigma Systems
Sigma’s recent experience where we won the right to partner with Liverpool City Council has gotten me thinking a lot about Smart Cities. Allow me, if you will, to clear out the messy desk drawer of thoughts I have on the subject. Intelligent versus Smart When we tal...
25,089 views - Posted by Ali Durmus Founding Partner, Executive Committee Member - Etiya
Fraud is, unfortunately, still rife throughout the telecommunications industry, and has previously proved remarkably resistant to efforts to stamp it out. Indeed, the TM Forum says fraud remains one of the most significant threats to operator margins and security today, noting that fraud at...
