3,759 views - Posted by Stephen Krajewski Director Product Marketing - Sigma Systems
With no killer app in sight, success depends on driving revenue from a next wave of short-lived consumable products and services. It’s not news that service providers are looking at ways to diversify their offerings and access new sources of revenue to bolster their business performan...
4,552 views - Posted by Deren Akpinar Marketing Director - Etiya
Artificial Intelligence (AI) is not only going to profoundly change that way in which service providers operate their networks and do business, but it is also going to dramatically change the way they interact with their customers. In fact, using AI to enhance interactions with customers is the sing...
4,615 views - Posted by Shashank Venkat Consultant - Cerillion
It is somewhat ironic that Communications Services Providers (CSPs) are struggling with digital transformation, when in reality, their infrastructure is the backbone for other sectors to ramp up their own digital transformation efforts. With change in consumer behaviour prompted by the new breed of ...
5,164 views - Posted by Drew Jordan Solutions Architect, Director - Sigma Systems
Sigma’s recent experience where we won the right to partner with Liverpool City Council has gotten me thinking a lot about Smart Cities. Allow me, if you will, to clear out the messy desk drawer of thoughts I have on the subject. Intelligent versus Smart When we tal...
11,874 views - Posted by Ali Durmus Founding Partner, Executive Committee Member - Etiya
Fraud is, unfortunately, still rife throughout the telecommunications industry, and has previously proved remarkably resistant to efforts to stamp it out. Indeed, the TM Forum says fraud remains one of the most significant threats to operator margins and security today, noting that fraud at...
7,310 views - Posted by Aaron Boasman - Patel Vice President, AI & Customer Experience - TM Forum
A study from Oracle and Future Workplace shows that 93% of people would trust orders from a robot at work, while all the respondents agreed that artificial intelligence (AI) will have a positive impact on their organizations. This comes on the heels of my last blog, in which I discussed w...
5,608 views - Posted by Deren Akpinar Marketing Director - Etiya
When we hear the term “good old days” we imagine the “simpler” times with no smart phones or social media, when consumerism was at its lowest due to the limited choice of goods and services on offer. During that period, when the options were limited and preferences w...
6,406 views - Posted by Richard Doughty Business Development Director - Cerillion
Digital transformation has a lot of interpretations. For some businesses it means digital delivery of products and services, for some it translates to offering a digital-first, omni-channel experience, and for others it is a way to save costs through automation. Whichever is appropriate to your busi...
7,778 views - Posted by Mounir Ladki President and CTO - MYCOM OSI
In May 2018, TM Forum held their annual flagship conference, Digital Transformation World (DTW), in Nice, France. This leading industry event was a rich and inspiring gathering of industry experts and CIOs/CTOs exchanging visionary ideas and sharing experiences about the latest advancement in our in...
6,694 views - Posted by Oguzhan Kivrak Mobile Apps and Chatbot Product Manager - Etiya
In the last few years chatbots have emerged as a must-have complementary element of an operator’s customer service centre or call centre — and in some cases, they are even replacing more traditional methods of customer support. Certainly, chatbots can be applied in various ways within...
9,278 views - Posted by Aaron Boasman - Patel Vice President, AI & Customer Experience - TM Forum
There has been a lot of scaremongering about how many jobs will be lost due to artificial intelligence (AI) as well as how robots will control the world and man versus machine. This sounds very reminiscent of the Luddite movement of the 19thcentury, but the fear is unfounded now, just as it was then...
8,062 views - Posted by Moataz Wahba Regional Sales Director - MEA - Etiya
Digital transformation is gaining momentum in Africa and the Middle East (MEA), becoming an imperative for businesses in every industry as they seek to build a sustainable future. Within the context of this huge shift, artificial intelligence — still a relatively nascent area in the region &md...
5,075 views - Posted by Drew Jordan Solutions Architect, Director - Sigma Systems
I have had my first chance to visit Liverpool a couple of weeks ago. I’ve been to Manchester, Preston and even Blackpool (several times, in fact) but never Liverpool. I did not visit just to go to find Penny Lane or snap photos in front of The Cavern Club. I was there do something a bit...
5,024 views - Posted by Dominic Smith Marketing Director - Cerillion Technologies
Digitalisation is transforming many industries across the globe. It is seen not only as a tool to cut costs and boost customer experience, but also as a key growth driver for the future. In fact, digital transformation is offering a great chance for organisations to completely reimagine their p...
22,646 views - Posted by Neil McKinlay Product Marketing Director - MYCOM OSI
5G networks are taking their first steps out of trials and labs into reality with innovative use cases demonstrated during the winter Olympics in South Korea early in 2018. Now the “how” of deploying dynamic, self-orchestrating networks has been explored and successfully demonstrated in ...
