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Featured Blogs

  • Stephen Krajewski

    Create-Sell-Deliver To Become Lifestyle Service Provider

    3,759 views - Posted 12 October by Stephen Krajewski Director Product Marketing - Sigma Systems

    With no killer app in sight, success depends on driving revenue from a next wave of short-lived consumable products and services.   It’s not news that service providers are looking at ways to diversify their offerings and access new sources of revenue to bolster their business performan...

  • Deren Akpinar

    From AI to Customer Satisfaction in 5 ways

    4,552 views - Posted 20 September by Deren Akpinar Marketing Director - Etiya

    Artificial Intelligence (AI) is not only going to profoundly change that way in which service providers operate their networks and do business, but it is also going to dramatically change the way they interact with their customers. In fact, using AI to enhance interactions with customers is the sing...

  • Shashank  Venkat

    Telcos need an OTT strategy to regain lost ground

    4,615 views - Posted 18 September by Shashank Venkat Consultant - Cerillion

    It is somewhat ironic that Communications Services Providers (CSPs) are struggling with digital transformation, when in reality, their infrastructure is the backbone for other sectors to ramp up their own digital transformation efforts. With change in consumer behaviour prompted by the new breed of ...

  • Drew Jordan

    Cleaning out the Smart City Desk Drawer

    5,164 views - Posted 29 August by Drew Jordan Solutions Architect, Director - Sigma Systems

    Sigma’s recent experience where we won the right to partner with Liverpool City Council has gotten me thinking a lot about Smart Cities.  Allow me, if you will, to clear out the messy desk drawer of thoughts I have on the subject.   Intelligent versus Smart When we tal...

  • Ali Durmus

    Will AI end fraud in telecoms?

    11,874 views - Posted 29 August by Ali Durmus Founding Partner, Executive Committee Member - Etiya

    Fraud is, unfortunately, still rife throughout the telecommunications industry, and has previously proved remarkably resistant to efforts to stamp it out.  Indeed, the TM Forum says fraud remains one of the most significant threats to operator margins and security today, noting that fraud at...

  • Aaron Boasman - Patel

    AI augmentation is the future

    7,310 views - Posted 28 August by Aaron Boasman - Patel Vice President, AI & Customer Experience - TM Forum

    A study from Oracle and Future Workplace shows that 93% of people would trust orders from a robot at work, while all the respondents agreed that artificial intelligence (AI) will have a positive impact on their organizations. This comes on the heels of my last blog, in which I discussed w...

  • Deren Akpinar

    Creating unique customer experience design with digital twins

    5,608 views - Posted 2 August by Deren Akpinar Marketing Director - Etiya

    When we hear the term “good old days” we imagine the “simpler” times with no smart phones or social media, when consumerism was at its lowest due to the limited choice of goods and services on offer.   During that period, when the options were limited and preferences w...

  • Richard  Doughty

    Making the Platform-Play Pay

    6,406 views - Posted 23 July by Richard Doughty Business Development Director - Cerillion

    Digital transformation has a lot of interpretations. For some businesses it means digital delivery of products and services, for some it translates to offering a digital-first, omni-channel experience, and for others it is a way to save costs through automation. Whichever is appropriate to your busi...

  • Mounir Ladki

    View from the top – latest digital transformation insights

    7,778 views - Posted 11 July by Mounir Ladki President and CTO - MYCOM OSI

    In May 2018, TM Forum held their annual flagship conference, Digital Transformation World (DTW), in Nice, France. This leading industry event was a rich and inspiring gathering of industry experts and CIOs/CTOs exchanging visionary ideas and sharing experiences about the latest advancement in our in...

  • Oguzhan  Kivrak

    Will the chatbot be a game changer in the customer experience?

    6,694 views - Posted 6 July by Oguzhan Kivrak Mobile Apps and Chatbot Product Manager - Etiya

    In the last few years chatbots have emerged as a must-have complementary element of an operator’s customer service centre or call centre — and in some cases, they are even replacing more traditional methods of customer support. Certainly, chatbots can be applied in various ways within...

  • Aaron Boasman - Patel

    Stop with the fear and embrace the opportunity of AI for Ops

    9,278 views - Posted 4 July by Aaron Boasman - Patel Vice President, AI & Customer Experience - TM Forum

    There has been a lot of scaremongering about how many jobs will be lost due to artificial intelligence (AI) as well as how robots will control the world and man versus machine. This sounds very reminiscent of the Luddite movement of the 19thcentury, but the fear is unfounded now, just as it was then...

  • Moataz Wahba

    Africa and Middle East are getting serious about AI

    8,062 views - Posted 3 July by Moataz Wahba Regional Sales Director - MEA - Etiya

    Digital transformation is gaining momentum in Africa and the Middle East (MEA), becoming an imperative for businesses in every industry as they seek to build a sustainable future. Within the context of this huge shift, artificial intelligence — still a relatively nascent area in the region &md...

  • Drew Jordan

    Realizing Smart Cities in the Home of the Fab Four

    5,075 views - Posted 2 July by Drew Jordan Solutions Architect, Director - Sigma Systems

    I have had my first chance to visit Liverpool a couple of weeks ago.  I’ve been to Manchester, Preston and even Blackpool (several times, in fact) but never Liverpool. I did not visit just to go to find Penny Lane or snap photos in front of The Cavern Club. I was there do something a bit...

  • Dominic Smith

    Digital Transformation and BSS/OSS - What’s the reality?

    5,024 views - Posted 25 June by Dominic Smith Marketing Director - Cerillion Technologies

    Digitalisation is transforming many industries across the globe. It is seen not only as a tool to cut costs and boost customer experience, but also as a key growth driver for the future. In fact, digital transformation is offering a great chance for organisations to completely reimagine their p...

  • Neil  McKinlay

    5G networks move from the lab into the real world

    22,646 views - Posted 18 June by Neil McKinlay Product Marketing Director - MYCOM OSI

    5G networks are taking their first steps out of trials and labs into reality with innovative use cases demonstrated during the winter Olympics in South Korea early in 2018. Now the “how” of deploying dynamic, self-orchestrating networks has been explored and successfully demonstrated in ...