Recent Entries

• The New Digital Marketplace

  by Rick Kapani October 2, 2019
  The New Digital marketplace reflects the truth of “Evolve or die”. Customers expect more and smart systems are the way to deliver. E-commerce was your grandfather's front-end.  I know that sounds like a bold statement but the world has moved on because E-commerce today doesn't...

• Putting Customer Experience at the heart of operating models

  by Rick Kapani July 22, 2019
  Customer service is a people thing. It’s about how consumers, the people who buy things interact with the people at companies. Making that relationship work means those who are customer facing need the right tools to provide the highest quality of customer service.   The Apptium philoso...