Rob Smith Rob Smith Director, Product Marketing - MDS

Recent Entries

  • Teenage Kicks for the Internet Generation

    I’m not that ancient (pre-middle aged I’d like to think) but like many in this industry my teenage years were very different to those of my kids. Their choices are Apple vs. Google or PS4 vs. Xbox One. Mine/ours were… well, they weren’t like that. And for communication servi...
  • Superfast broadband in the sky?

    Recently there’s been a lot of news and debate around ‘Wi-Fi in the sky’ – can it rival the service that consumers experience on the ground, and is it close to becoming ubiquitous? With recent developments we’re certainly a step closer.   Ofcom recently appeared ...
  • Why 4G is an ideal opportunity to target businesses

    The launch of the UK’s first LTE (or 4G) network – introduced by operator EE – has prompted myriad discussions on how it can best be deployed and monetised. Assisted by actor Kevin Bacon, much of the launch hype was centred on the everyday consumer and more accurately, how much qui...
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  • Monetising cloud/OTT services – agility still the top priority

    There was a familiar topic at the centre of discussion at the recent Telco Cloud World Forum in London – arguably one that has yet to be fully addressed. Alongside the widespread acceptance that the IT and Telecoms industries are rapidly converging – in equal parts a challenge and an op...
  • The SME opportunity

    You might have heard about a story appearing in the press recently, which reported that a UK customer was hit with two bills which amounted to a staggering £19,000. While originally intent on the bill being paid, it later emerged the cost was a result of a fault with the customer’s devi...
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  • What can utilities learn from telecoms as it moves to smart met

    Legal, environmental and commercial factors have meant that a once-monopolistic utilities industry has experienced significant shifts in focus in recent years. Increased market competition has proved challenging for utilities – so much so that it has been widely referenced that the sector must...
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  • BYOD: The opportunity for CSPs

    In a previous post on the rising importance (and opportunity) of SME customers I outlined how Communication Service Providers (CSPs) could generate incremental revenue from the often overlooked SME customer segment. Well, there’s another SME opportunity for CSPs, one that would provide ...
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  • The rising importance (and opportunity) of SME customers

    Beyond the holy grail of landing the big corporate contract, it’s easy to forget about smaller businesses, and just how much of an opportunity they present.  By most figures, the business world is populated by as few as 1% of large corporations, and that the remaining 99% are small to me...
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  • Don’t buy (another) billing system to deliver cloud and next ge

    The rapid adoption of Cloud computing and the demand for next generation Telecoms services, such as Unified Communications and Machine-to-Machine (M2M), is driving significant change in the business models of IT and Telecoms providers, with total ownership of the business customer being the ultimate...
  • How CSPs can drive opportunities in the Cloud

    Thankfully, we’re seeing the end of the era when the use of the term ‘cloud’ was basically the wrong terminology for provision of a network server. We’re now witnessing the genuine concept of a business or consumer’s own cloud and the term is applicable in its true s...
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  • In the Battle to Own the Customer, Service Levels are the Kille

    The mobile industry has seen such significant shifts in recent years that the days when a CSP simply provided the network to make a phone call and send a text message seem a millennium ago. At the time the challenges were arguably no less significant than they are today but looking back now it seem...
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  • Isn't it Time we Dropped the M from MVNE?

    MVNE is very much in the ether at the moment and even though there can be some fuzziness around the strict definition of MVNE everybody accepts that the M stands for mobile. Mobile telephony (GSM/GRPS/3G/CDMA etc) and associated services have held the spotlight for some decades but we're gradu...
  • Greenfield Vs. Legacy in the World of Unified Comms

    This is a bit of a generalization but, for the sake of argument, let's position the players in the Telco world as being split into two distinct halves: (a) the long-established mobile-centric operators such as Vodafone, Telefonica, Deutsche Telecom, France Telecom and so forth, and (b) the new ...
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  • Earthquakes, Football and Business Plans

        The credit crunch could be said to have a lot in common with an earthquake. One massive shock followed by the prospect of many smaller aftershocks, stretching out the tension and anxiety long after the immediate danger has passed. The current financial situation (post quake, pre...
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  • What will burst the Fixed-Mobile Convergence bubble?

    Well, not the idea, because it's a good idea and delivery is long overdue. It's what the customer/business/consumer/user (select appropriate term) wants. The freedom to have one number with one price plan against multiple identities (desk phone, business mobile, personal mobile, car phone,...
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