Deren Akpinar Deren Akpinar Marketing Director - Etiya

Recent Entries

  • From AI to Customer Satisfaction in 5 ways

    Artificial Intelligence (AI) is not only going to profoundly change that way in which service providers operate their networks and do business, but it is also going to dramatically change the way they interact with their customers. In fact, using AI to enhance interactions with customers is the sing...
  • Creating unique customer experience design with digital twins

    When we hear the term “good old days” we imagine the “simpler” times with no smart phones or social media, when consumerism was at its lowest due to the limited choice of goods and services on offer.   During that period, when the options were limited and preferences w...