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Showing articles posted using tag ##suntec #big data #customer experience (x)
  • Can businesses really deliver true customer insight?

    The fight is real
    While every traditional business understands the need to get closer to its customers to increase retention and maintain a competitive edge, finding methods to do it quickly and cheaply is difficult. Just having decades worth of valua...
  • Achieving customer satisfaction in converged world

    We constantly read about customer experience in the industry press and blogs. It has become the ‘holy grail’ all businesses strive to attain – yet few get close.
    Depending on what solution vendors offer and the ability of the busines...